Privacy Policy
At Carevistapro Plus Private Limited (Bactiv), we understand the importance of protecting your personal and sensitive information. Our commitment to privacy reflects our dedication to providing the highest level of care and service, with transparency and respect for your data. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with the best industry practices and applicable laws.
By using Bactiv’s services, you acknowledge and agree to the terms outlined in this policy.
1. Commitment to Privacy and Data Security
At Bactiv, your privacy is a priority. We are committed to safeguarding your personal information while delivering personalized healthcare services. This Privacy Policy ensures that you know what data we collect, why we collect it, and how it is used to improve your healthcare experience. We never share your information without your consent, and we maintain the highest standards of data protection.
2. Information We Collect
We collect personal information to provide you with the best possible healthcare experience. This may include:
Personal Details: Name, contact information (email, phone), address, date of birth.
Medical Information: Health conditions, medical history, test results, prescriptions, and other relevant medical data to personalize your care.
Financial Information: Payment details, including credit/debit card information or bank details for transaction processing.
Usage Data: Information about your interactions with our website, such as IP address, browser type, and cookies for analytics and service improvement.
3. Why We Collect Your Information
We collect your personal information to:
Provide Personalized Healthcare Services: Deliver accurate diagnosis, treatment, and follow-up care tailored to your medical needs.
Enhance Your Experience: Improve our services, offer recommendations, and personalize your interactions with Bactiv.
Maintain Compliance: Ensure adherence to legal and regulatory requirements, such as fraud prevention and compliance with healthcare standards.
Communicate with You: Notify you about your appointments, new services, or health-related information that may benefit you.
4. How We Use Your Information
Your data will be used only for the purposes you’ve consented to or for which it is required by law. This includes:
Processing transactions, managing appointments, and delivering healthcare services.
Improving our products, services, and website performance.
Conducting internal research and analysis to enhance patient care.
Sending you relevant health information, updates, or promotions related to your healthcare needs.
5. Sharing of Personal Information
We do not share your personal data with unaffiliated third parties, except when:
You have provided consent.
It is necessary to provide our services: Such as sharing your medical information with healthcare professionals for treatment purposes.
It is required by law: We may share data with government authorities or law enforcement agencies to comply with applicable regulations.
When sharing information with third parties, we ensure that strict confidentiality agreements are in place, and that your data is protected with the same diligence we employ.
6. Data Protection and Security Measures
We implement advanced security measures to protect your personal information. These include:
Encryption: All sensitive data, including financial and medical information, is encrypted during transmission and storage.
Access Control: Only authorized personnel with a legitimate business need can access your personal information.
Monitoring & Audits: Regular security audits to identify and mitigate any vulnerabilities.
Although we take strong measures to protect your data, internet-based services may have inherent risks. By using Bactiv’s online services, you acknowledge these risks, though we continuously strive to safeguard your information.
7. Your Rights
At Bactiv, we believe in empowering you with control over your data. You have the right to:
Access Your Information: Request the personal data we hold about you.
Rectify Your Information: Correct any inaccuracies in your personal data.
Withdraw Consent: Withdraw consent for data processing where applicable. Please note, withdrawing consent may impact our ability to provide certain services.
Delete Your Data: Request deletion of your data in accordance with legal and regulatory requirements.
8. Cookies and Tracking Technologies
Bactiv uses cookies to provide you with an improved browsing experience and personalized content. You can manage cookie preferences by adjusting your browser settings. Cookies help us:
Analyze how you interact with our website to enhance its usability.
Save your preferences for future visits.
9. Changes to Our Privacy Policy
As our services evolve, we may update this Privacy Policy. All changes will be communicated on our (www.bactiv.in) website, and we encourage you to review the policy periodically.
10. Feedback and Concerns
We are committed to safeguarding your personal information and addressing your concerns. For any queries, feedback, or concerns, please contact us at:
Carevistapro Plus Private Limited
Brand Name: Bactiv
Email: support@bactiv.in
Phone: (+91) 888 4455 712
Refund Policy
Bactiv Healthcare is committed to high-quality services. If you're not satisfied, you may request a refund under the following conditions:
Eligibility: Refunds can be requested if services were not provided as agreed or if cancellations are made within the stipulated time frame (at least 3 hours before the scheduled service).
Refund Method: Refunds will be processed via the original payment method used at the time of purchase (excluding cash) and cannot be sent to third-party accounts.
Processing Time: Refunds typically take 10 to 15 business days from approval of the cancellation request.
NEFT Transactions: For refunds via NEFT, please provide your bank account number, IFSC code, account holder's name, and branch name. Ensure accuracy, as Bactiv Healthcare is not liable for discrepancies.
Non-Refundable Services: Certain services, such as consultation fees for attended appointments or fees for rendered services/products, are non-refundable.
For questions or to initiate a refund, contact us at:
Email: support@bactiv.in
Phone: +91 888 4455 712
Bactiv Healthcare reserves the right to modify this policy at any time. Changes will be posted on our website.